UX Research & Current Projects
I am a senior UX researcher (mixed methods) with more than 10 years of expertise, mainly focused on web and app-based products. Specializing in Agile product development and quantitative and qualitative research, I have a track record of successful cross-functional leadership. My experience includes defining UX strategies and roadmaps to produce comprehensive user-centered designs. I excel in collaborating with cross-functional teams to boost product adoption in a competitive market landscape.
● Led research for business messaging at Meta (specifically priority markets) that resulted in a net revenue of 10 billion dollars (globally for all “Click to Ad” products across four platforms).
● Contributed to the digitalization of the U.S. Coast Guard Personnel Qualification Standard (PQS) for damage control personnel (100+ pages of content).
● Led UX research for NIST’s UI/UX portfolio, including the management of 30+ grant awardees, as well as internal research programs focused on emerging technologies and 3D user interfaces/immersive learning.
In addition to my work with first responders, I consult regularly on projects in finance, medicine, aviation, and related safety-critical domains.
Exposure Tracker
Firefighters are at risk of occupational diseases including cancer. I'm a big proponent of firefighter health and safety. I have been working with the IPSDI team to help firefighters track their on-the-job exposures.
The goal of this redesign was to create a product that centers firefighters in the design. This product is meant to help those who protect us.
Immersive Learning for Fire and EMS
The purpose of this project is to evaluate the application of Immersive Learning Technology (ILT) training tools to enhance firefighter practical and cognitive skills, creating a positive impact on firefighter health and safety during fireground operations. Specific use cases of fire apparatus driver/operator pumper ILT training will be examined to develop and validate an evaluation tool to enable the fire service to assess ILT training tools. The project aims to provide a tangible tool that can be leveraged across various fire departments and training academies to support the practical introduction of ILT in the current fire service training process. The project is funded by a DHS/FEMA Assistance to Firefighters Grant (AFG) Program (Award No.: EMW-2022935).
Read more here:
Pre-Incident Planning
I am one of the leading experts on making pre-plans usable for the fire service. This encompasses my dissertation work focused on emerging technologies, like AR/VR and digital twins for firefighting applications.
